Managed Resolution Agent

🔧 Repair vs Replace

The repair shop says repair. The sales floor says replace. Neither is unbiased. This workflow runs the real math — age, repair cost, replacement cost, expected remaining life — and gives you the honest answer.

How the Workflow Runs

Step 1Text PJ with what's broken and the repair quote

Step 2AI runs the cost comparison and age-based analysis

Step 3PJ validates the math against local market rates

Step 4Clear recommendation with reasoning

Step 5Next step identified — repair, replace, or second opinion

AI Handles · Human Handles

AI Layer

Maps the item age and typical lifespan for the category
Calculates the repair cost as a percentage of replacement cost
Identifies the break-even point for the repair investment
Flags cases where the repair quote is out of market range

Human Layer

Validates the replacement cost estimate against current San Diego market pricing
Identifies if the repair quote has red flags (unnecessary parts, inflated labor)
Recommends a second opinion when the math is genuinely close
Connects to a trusted local operator if the recommendation is repair

When PJ Escalates

When the repair cost is more than 50% of replacement cost, when the item is still under warranty and the shop is trying to charge for a covered repair, when there are safety implications to the decision, or when the operator is being pressured to decide on the spot.

Need this workflow activated?

Text PJ with the situation. Real operator, no ticket queue. San Diego-based.

Text PJ → 773-544-1231

Other managed resolution agents:

Closest capable human Local human routing Same-day logistics