You launched. Something broke, several things are wrong at once, and you need a calm triage pass before you lose customers or revenue. This workflow gets you from chaos to stable.
When there are revenue-impacting bugs that need immediate action, when the fixes require access to infrastructure the operator isn't comfortable touching alone, when multiple systems are broken simultaneously, or when the operator needs someone to stay on it until it's actually stable.
Text PJ with the situation. Real operator, no ticket queue. San Diego-based.
Other managed resolution agents: