Managed Resolution Agent

⚙️ Managed Resolution OS

The full stack. AI handles classification and routing. Humans handle judgment, trust, and follow-through. Text PJ is always available for escalation. Every resolution type in one operating system.

How the Workflow Runs

Step 1Incoming issue classified by AI

Step 2Routed to the right workflow template

Step 3Human validates and executes

Step 4Follow-through confirmed

Step 5Pattern logged for improvement

AI Handles · Human Handles

AI Layer

First-pass classification of any incoming issue
Route selection from the resolution template library
Status tracking and follow-up timing
Pattern recognition across recurring issue types

Human Layer

All consequential decisions and actions
Trust-sensitive communications with customers or operators
Edge cases the template doesn't cover
Escalation and recovery when the AI route doesn't work
Final resolution confirmation

When PJ Escalates

Any time the situation involves money, safety, legal exposure, or a relationship that matters. The OS is designed so that human escalation is fast, not a last resort. Text PJ is the front desk for everything that needs a human judgment call.

Need this workflow activated?

Text PJ with the situation. Real operator, no ticket queue. San Diego-based.

Text PJ → 773-544-1231

Other managed resolution agents:

Operator launch cleanup Payments onboarding Closest capable human