Managed Resolution Agent

🗺️ Local Human Routing

Some problems need someone who knows San Diego — knows which HVAC company is actually reliable, which electrician picks up on weekends, which repair shop won't give you the runaround. This workflow routes to them.

How the Workflow Runs

Step 1Text PJ with the problem and location

Step 2AI classifies the service category and urgency

Step 3PJ routes to the right local operator

Step 4Introduction made directly

Step 5Resolution confirmed

AI Handles · Human Handles

AI Layer

Classifies the service category from the description
Maps urgency and the right type of local operator
Drafts the routing and introduction message
Tracks whether the routed operator followed through

Human Layer

Validates the match against actual local knowledge of San Diego operators
Makes the direct introduction when it's time-sensitive
Follows up if the first route doesn't land
Stays available for escalation if the situation changes

When PJ Escalates

When the service is specialized enough that the wrong match wastes significant time or money, when the situation is urgent and the operator needs to be personally contacted, when the first route falls through, or when the problem requires local knowledge that goes beyond category matching.

Need this workflow activated?

Text PJ with the situation. Real operator, no ticket queue. San Diego-based.

Text PJ → 773-544-1231

Other managed resolution agents:

Closest capable human Same-day logistics Repair vs replace