Managed Resolution Agent

👨‍👩‍👧 Family Tech Rescue

Tech problems in families always hit at the worst moment. The workflow is simple: describe what's broken, get a calm diagnosis, fix it without a three-hour support call or a trip to a store.

How the Workflow Runs

Step 1Text PJ with what's broken

Step 2AI triages the issue and likely fix

Step 3PJ confirms diagnosis and guides the fix

Step 4Remote assist or local dispatch if needed

Step 5Problem resolved, family back online

AI Handles · Human Handles

AI Layer

Triages common device, network, and account issues
Identifies whether the fix is self-serve or requires hands-on help
Drafts step-by-step instructions for the most likely solution
Flags issues that need a local technician

Human Layer

Translates the diagnosis into calm plain language
Guides the fix in real time via text
Escalates to a local technician if remote resolution isn't possible
Confirms the problem is actually resolved before closing

When PJ Escalates

When the device is physically damaged, when the fix requires in-person access, when account recovery requires identity verification steps that can't be done remotely, or when the person needs someone calm and patient to walk through it with them step by step.

Need this workflow activated?

Text PJ with the situation. Real operator, no ticket queue. San Diego-based.

Text PJ → 773-544-1231

Other managed resolution agents:

Closest capable human Operator launch cleanup Local human routing